Estimated arrival
15–27 business days
Please allow 15–27 business days from payment to delivery. Each gown is made to order in your selected standard size or custom measurements. Dates are estimates; public holidays may extend the timeline.
Order confirmation email sent after checkout. Track orders anytime via our Order Tracker.
Production + shipping time (business days, weekends excluded):
Shipping:
Free Shipping (Over $199), Standard:15–18d | $12.99, Expedited:5–7d | $29.99
Tax included in product price. Buyer is responsible for customs duties.
Tracking number will be emailed once shipped. Contact: service@gownlina.com
If your order arrives damaged, defective, or incorrect, email service@gownlina.com within 14 days of delivery, including your order number and photos or videos. Late requests may not qualify for a full refund.
Request a return: We will review your request within 3 business days and email you our decision.
Return your items: Once approved, we will email you the authorized return address. Do not ship to the original warehouse. We recommend tracked shipping with signature confirmation. We are not responsible for returns lost in transit.
Receive your refund: We will inspect your return within 3–5 business days of receipt. Most refunds are processed within 7 business days of receipt and issued to your original payment method, with email confirmation. Your bank may take another 3–7 business days to release the funds; timing depends on your financial institution. Original and return shipping fees are non-refundable.
•Dresses are usually packed inside out for protection.
•Hang and store the dress in a shaded and dry place.
•If available, use the inner hanger straps to assist with hanging.
At gownlina.com, your privacy matters greatly to us. We strive hard to preserve the trust you place in our brand. Please review the information below to learn more about our privacy policy. By browsing and using our website, you agree to the terms outlined in this privacy policy.
This Privacy Policy explains how your personal data is gathered, utilized and shared whenever you visit gownlina.com or complete a purchase on our platform.
PERSONAL INFORMATION WE COLLECT
When you access our website, we automatically collect data related to your device, such as your browser details, IP address, time zone, and certain cookies saved on your device. As you navigate our pages, we also record which pages and products you view, the referral websites or search terms that brought you to our site, plus details about how you interact with our content. We refer to this automatically captured data as “Device Information”.
We gather Device Information via the technologies listed below:
“Cookies” refer to data files placed onto your computer or mobile device, which usually contain an anonymous unique identifier. You can visit http://www.allaboutcookies.org to find more details about cookies and guidance on disabling them.
“Log files” track activities happening on our website, capturing data including your IP address, browser type, internet service provider, entry/exit pages, and date & time stamps.
“Web beacons”, “tags”, and “pixels” are digital files used to record your browsing behavior on our website.
In addition, when you submit or attempt to submit an order through our site, we collect information you provide manually, such as your full name, billing address, shipping address, payment details (credit or debit card information), email address and phone number. We name this set of data “Order Information”.
Within this Privacy Policy, the term “Personal Information” covers both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We primarily use your Order Information to fulfill orders submitted on our website. This includes processing payments, arranging parcel delivery, and sending invoices or order confirmations. Beyond order fulfillment, we also use Order Information to:
Collecting users’ personal data is never our primary business objective;
Maintain communication with you;
Assess orders to identify potential risks or fraudulent transactions;
Improve our website, products and services based on collected information to deliver a better shopping experience;
We will never lease or sell your personal information to any third parties;
Without obtaining your permission, we won’t use your personal details or photos for promotional purposes.
We use Device Information to detect potential risk and fraud (your IP address in particular), and more broadly to refine and optimize our website. For example, we generate analytics to understand customer browsing habits and measure the performance of our marketing and advertising campaigns.
SHARING YOUR PERSONAL INFORMATION
Your personal data is shared only with Google. We use Google Analytics to help us understand visitor behavior on our website. You can read Google’s rules for handling your personal information at: https://www.google.com/intl/en/policies/privacy.
We may also disclose your Personal Information when required to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful official data requests, or protect our legal rights.
Apart from the above scenarios, we will not pass your personal information to any other third parties.
INFORMATION SECURITY
To protect your personal data, we adopt reasonable safeguards and follow widely accepted industry standards to prevent unauthorized loss, misuse, access, disclosure, modification or destruction of your information.
All data exchanges between you and our website are protected by Secure Socket Layer (SSL) encryption technology. This SSL encryption secures all information transmitted between your browser and our site.
DO NOT TRACK
Kindly note that we do not adjust our data collection and usage practices when receiving a Do Not Track signal sent by your web browser.
YOUR RIGHTS
Right of access: You may request to view the personal data we hold about you. If you want to know what Personal Data we store, please contact us.
Right to correction: You have the right to update or amend your information if it is inaccurate or incomplete.
Right to erasure: You can submit a request asking us to delete the personal information we directly collected from you.
To exercise these rights, feel free to reach us via email at service@gownlina.com
DATA RETENTION
When you place an order on our website, we retain your Order Information for our internal records unless and until you submit a deletion request.
MINORS
This website is not intended for users under the age of 18. We do not knowingly collect identifiable personal data from anyone below 18 years old. If you are a parent or guardian and learn your child has submitted Personal Data to us, please email us at service@gownlina.com. Once we confirm we have collected minors’ personal information without parental consent verification, we will take steps to remove such data from our servers.
CHANGES
We may revise this privacy policy occasionally to reflect updates to our business practices or meet operational, legal and regulatory requirements. All revisions will be published directly on this page.
HOW CAN I CONTACT YOU?
If you have questions or feedback about this Privacy Policy, please feel free to get in touch with us via email.
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