Shipping Policy
Your Order Experience With Gownlina
Once you finish placing your order with Gownlina, an order confirmation email will be sent to you right away. You will also get notifications once your items enter production.
You can track your shipment status anytime through our Order Tracker. Our support team is available via email for assistance. Should you require more support, visit our Contact Us page: https://www.gownlina.com/pages/contact-us
Order Preparation and Delivery Timeline
Every Gownlina product goes through strict quality inspection before shipment. Total delivery time consists of production lead time plus shipping transit time.
All timings listed below are business days and exclude weekends and public holidays.
- Handling / Tailoring Time: 10–15 business days after payment to process and prepare your order.
- International Transit Time: 5–12 business days after dispatch, depending on your destination.
- Estimated Total Delivery Time: 15–27 business days from payment to delivery, including processing and shipping.
Kindly note: We do not process or ship out orders on weekends and official public holidays.
Shipping Options & Free Shipping Conditions
We offer three shipping solutions for our shoppers:
- Free Shipping: Eligible for all orders above $199 USD
- Standard Shipping: 15–18 business days | $12.99 USD
- Expedited Shipping: 5–7 business days | $29.99 USD
If you need faster delivery, please send an email to service@gownlina.com prior to checkout. We will confirm if expedited shipping can be applied to your order.
Package Tracking Guidance
Customers who created an account can log in and view shipment details under the “My Orders” page.
Orders placed via guest checkout can reach out to our support team to retrieve shipping information.
After your parcel departs our warehouse, the tracking number will be delivered to your registered email address. Reach us at service@gownlina.com for any order inquiries.
Sales Tax Statement
Sales tax has already been included in the price shown on product pages. No additional sales tax will be charged during checkout.
We cooperate with trusted global logistics providers to safely deliver your packages.
International Customs Information
Cross-border shipments may incur import duties, customs fees or brokerage costs. These charges are set by your local customs office and are the responsibility of the buyer.
Customs inspections may occasionally lead to delivery hold-ups. You may contact your local customs authority to get an estimate of potential customs charges.